|
|
Shopping Conditions at illumsbolighus.com
Considerable efforts have been made to ensure that a purchase at illumsbolighus.com is as secure as possible. The step-by-step guide below will tell you more about how to shop and about your money-back guarantee.
How to add an item to your shopping basket
Simply click on the item you are interested in buying. To the left, you will find a brief description of the product and its price. All prices are given in DKK and may also be viewed in USD and EUR. Just to the right of the product, you can choose to add the item to your shopping basket.
After adding a product to your shopping basket, you will notice the product is listed to your shopping basket. By clicking on 'view basket', you can always stay updated on your potential purchases. Of course, by entering your shopping basket, you will find an overview of your potential purchases and the total price.
How to proceed the purchase
As a special service, we are happy to wrap your purchases for you, and at no extra cost! All you have to do is check the 'gift wrapping' box when viewing your basket. To proceed your purchase, please click on 'proceed to check out', and fill in the billing and shipping information requested. If you already have an account at illumsbolighus.com, the only typing you have to do is your emailadress and password. All your personal information will then appear automatically. Having an account at illumsbolighus.com also provides you with an overview of your previous and present purchases. You may wish to spoil somebody special, if so, please check the box to have your order shipped to a different address than the billing address. If you wish to return to the shop, please click on 'go back to basket.'
How to have your purchase delivered
We deliver wherever you want us to all over the world. All purchases are sent by air, and you can expect all in-stock orders to be shipped within 6-7 business days. If an item is temporarily out of stock (during the 7 business days for normal shipment), and is not in stock within another 4 business days, this part of your order will be send as soon as it is back in stock.
How to pay
After entering the billing and shipping information requested in 'address', click on 'proceed to payment'. At illumsbolighus.com, we gladly accept Visa, MasterCard, Diners Club, JCB, American Express and Dankort. The payment conditions are in accordance with Danish laws and regulations regarding online payments in Denmark. To complete your purchase, type your card number, expiry date and cvc number, and then click 'send order'. Your total purchase price will be debited from your account once your purchase is shipped. However, as soon as you have clicked on 'send order', we confirm your purchase with a order number. We recommend that you print this confirmation page or write down your order number
A high international standard of security
Considerable efforts have been made to ensure that the personal information with which you provide us is secure. As a result, all information is encrypted in accordance with a high international standard of security (SSL through VerySign). Furthermore, we can assure you that all payment information given about your credit card and account will be erased as soon as your purchase has been completed.
How to get a receipt
As soon as you click on 'send order', your purchase is registered at illumsbolighus.com, and the shipping and payment procedures are initiated. If you are ready to complete your purchase, simply click on 'send order', and we will confirm the purchase with an order number. We recommend that you print this confirmation page or write down the order number. A few minutes after your purchase has been completed, you will receive an e-mail confirming the shipping address and estimated shipping time. You will receive another e-mail as soon as your purchase has been shipped. Please make sure that your e-mail address is correct so we may contact you with additional information.
How to receive a purchase
The shipping and insurance costs are shown in your order before you complete your purchase. These costs will also appear on your invoice. Duty is assessed and charged by your home country, independent of Illums Bolighus.
Broken or damaged items
If an item is broken on arrival, all you have to send us a phot of the broken pieces, together with a copy of your order confirmation, to Illums Bolighus, Amagertorv 6, 1160 Copenhagen K, Denmark. Naturally, we will take full responsibility for the shipping expenses. Remember to save your postal receipt or track and trace number as a documentation of having returned the item. In order for us to reimburse you for the shipping expenses, please contact our Customer Service department by e-mail at customerservice@royalshopping.com. Please note that purchases at royalshopping.com can only be returned to us or to one of our own stores located on Amagertorv in the centre of Copenhagen.
A 30-day money back guarantee
Illumsbolighus.com offers a 30-day money back guarantee on all purchases. As soon as we have received your returned item(s), we will credit the full amount back to the credit card used. You are responsible for the shipping costs for returned items, unless the return is due to breakage during shipping. Please allow a few weeks notice from your credit card company before the amount is credited to in your account. Illums Bolighus reserves the right to check your creditworthiness before accepting and confirming your order
Return conditions
We know that there can be all kinds of reasons for returning a purchase, and we will never interfere with yours. On the contrary, we are solely focussed on ensuring that the return or exchange of your purchases goes smoothly.
General conditions
Prices at Illums Bolighus are subject to change. However, if you choose to return a purchase within the 30-day money back guarantee, you will of course be credited the amount stated on your invoice. Illums Bolighus is not responsible for minor differences in colour and size among hand made porcelain and glass items. It is part of the charm and uniqueness that no two are alike. As Illums Bolighus does not see this as a mistake, we do not consider such items to be damaged or defective. Therefore, should you choose to return a hand made item because of a minor difference in colour or size, you will be responsible for the shipping costs.
We cannot take on responsibility for printing errors, technical errors or other deficiencies.
|
|
|
Sign in
What's New
